Job description:
- Provide clear and helpful information to callers, walk-in residents, contractors, and others to ensure a positive customer experience.
- Handle outbound and inbound calls promptly and politely.
- Manage feedback, complaints, and service requests from residents, coordinating with relevant departments and escalating unresolved issues when necessary.
- Handle bookings for common properties and facilities, track payments, and process deposit refunds according to company policies.
- Assist the Property team in tracking maintenance schedules and improvement projects, and manage bulky removal bookings.
- Collect all terms of payment method
- Manage permit and waiver applications and appeals.
- Perform general administrative tasks like preparing letters, managing mail, and maintaining office supplies.
- Maintain organized records of documents and transactions.
- Prepare end-of-day reports.
Requirements:
- Minimum GCE N/O/ NITEC/ higher NITEC or equivalent qualifications.
- At least 1-year of relevant customer service experience in similar roles.
- Good communication (written and verbal), interpersonal and problem-solving skills.
- A responsible team player who can multitask, work independently and under pressure.
- Proficient with MS Office applications, e.g., Words, Excel, Outlook.
Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
