Job Description:
- Working on a shift basis, the successful candidate will be responsible for start of day checks when covering the early shift and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs
- Responsible for ensuring the smooth running of production Securities Lending platform regionally
- Providing the highest level of service managing day-to-day support of all the Securities Lending platform for Front Office and Middle Office stakeholders
- Located on the trading floor you will be required to maintain a high level of decorum to interact closely with regional and global business users, as well as other groups in Technology, to ensure issues are addressed and communicated in a timely manner to meet agreed SLAs
- Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions
- Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution
- Driving operating procedure excellence in incident management, change management and problem management
- Proactively identifying potential production issues across the Securities Lending stack and determining areas for continuous improvement.
Requirements:
- Masters’ or Bachelors’ degree in Information Technology, Engineering or Science discipline.
- Minimum 5 to 10 years’ total work experience with at least 5 years working experience as an Equities Application Support Engineer / Specialist with strong knowledge of stock loan rules and guidelines across Asia cash markets.
- Must be able to commit working on monthly rotational 24x7 shift schedule including public holidays.
- Experience working within production support within a financial service organization and possess strong automation / scripting experience using UNIX shell scripts and Python.
- Good system knowledge of Unix/Linux, Windows Server, Messaging Middleware (MQ, EMS, RV), Relational Databases and networks.
- Experience with ITRS, Java, .NET, Ansible, AMPS, Autosys and Tableau would be an added advantage.
- Strong analytical, problem solving and troubleshooting skills. Troubleshooting experience in Front Office Equities trading applications.
- Team player as well as being able to work independently, ability and experience in leading a team is preferred.
- Proactive, has initiative, diligent, hardworking.
- Excellent communication skills, verbal and written
- Must be able to standby and support after office hours when being activated.
- Able to work under pressure in time sensitive trading environment.
