A Sales Manager in room sales is responsible for maximizing revenue opportunities in the areas of room reservations by driving sales acquisitions, maximizing business opportunities and increasing business conversions
What will you be doing?
As Sales Manager in room sales, you will be responsible for performing the following tasks to the highest standards:
- Acquire new business and maintain existing business relationships with accounts.
- Proactively liaise with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guest service.
- Support dynamic pricing contracting with corporate accounts and direct connectivity with leisure accounts for transient bookings.
- Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
- Produce accurate and timely reports including but not limiting to sales calls reports, account development planner and post show/tradeshow event summary.
- Respond to all RFPs and guests’ enquiries in a timely and accurate manner.
- Prepare business case to support new RFPs acquisitions.
- Actively communicate with Hilton Sales Worldwide teams to support new account acquisition, market penetration and business conversion.
- Qualify business opportunities, prepare corporate rate agreements based on static rates or dynamic rate contracting.
- Ensure accurate rate loading upon signed agreement returned to hotel or RFP accepted.
- Respond to all groups’ enquiries and work with groups, meetings and events team to drive business conversion.
- Maximize group room revenue and maintain accurate room blocks including group attrition.
- Maintain accurate and timely update of groups to support forecast accuracy.
- Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
- Update all business leads including lost business with reasons.
- Maintain accurate and updated database of contacts, group and meeting enquiries.
- Prepare group proposals (without meetings and catering requirements), engage in negotiations and confirmation of business through contracting.
- Follow through from negotiation to actualisation and final bill settlement for groups.
- Engage proactively with group organisers during group stay dates and gather feedback during and post group check out.
- Comply to brand standards including Hilton EventReady with CleanStay and maintain quality assurance with support for internal audits and handling mystery shopping calls.
- Prepare and lead discussions in Pre Conference Meeting and Group Resume to all internal stakeholders to ensure successful execution of groups.
- Contribute and participate in hotel organised sales activities and any other Hilton organised sales initiatives.
- Participate in SCOUT, referral business leads program in Hilton Worldwide.
- Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers.
- Achieve and exceed sales targets as an individual and contribute to team’s revenue targets.
- Support enrolment and revenue contribution from Hilton Honors.
- Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
- Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for?
A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 2 years’ experience in a similar capacity.
- Relevant diploma or degree in hospitality or business discipline.
- Passionate about delivering exceptional guest experience.
- Energetic, vibrant and inspiring to the team.
- An innovative self-starter, with confidence and resilience.
- Accountable and always positive in exploring alternatives and opportunities for better performance.
- Focused on driving success for the hotel.
- Warm, sincere and inclusive in interpersonal interactions.
- Proactive, confident and reliable.
- Flexibility to respond effectively with changes in business.
- Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
- Excellent command of written and spoken English.
- Strong presentation and communication skills.
- Good interpersonal, organizational and communication skills.
- Excellent planning and organisation skills.
- An excellent team player who works well with different stakeholders to ensure success of hotel.
- Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
- Prior knowledge and use of Delphi.fdc.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
