We are looking for 2x Desktop Support Engineers with hands-on experience.
Mode: 6 / 12 months contract, potentially extendable
Responsibilities
- Address user tickets regarding hardware, software, and networking
- Conduct troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Requirements and skills
- Proven work experience as a Desktop Support Engineer
- Hands-on experience with Windows/Linux/Mac OS environments
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
