Summary
This position is responsible for overseeing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures the the Hotel’s operational activities align with established standards and policies, providing seamless services and customer satisfaction.
Responsibilities
· Ensure smooth hotel operations and proper management of incidents that may arise.
· Conduct regular inspections of guest rooms, public areas, lobby and other facilities to maintain consistently high standard.
· Work closely alongside with the Assistant Front Office Manager and/ or Front Office Manager by supervising and managing the performance of the Front Office department.
· Work with Housekeeping to maintain an effective level of service and cleanliness in guestrooms and public area.
· Work with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
· Proactively analyze trends, evolving guests expectations, and changing needs related to accommodations, services, and facilities.
· Provide guidance and support to the team overseeing day-to-day Front Office Department activities.
· Identify areas for process and strategy improvements and recommend enhancements.
Requirements
· A minimum Diploma in any field.
· At least 5 years’ relevant experience in hotel operations and management.
· A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
· Preferred familiarity with the Opera System.
· Able to work night shifts.
