Roles and Responsibilities
a) Analyse Business Needs:
• Assess the client needs, scope problems, and develop comprehensive business cases to address identified challenges.
• Perform user research, including interviews and surveys, to gather insights and map out user journeys.
• Identify pain points and opportunities for improvement in existing systems and processes.
b) Document and Evaluate Requirements:
• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with Client objectives.
• Collaborate with Client vendor and app vendors to clarify requirements, design solutions, and ensure alignment with Client goals.
c) UX Design and Prototyping:
• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
• Guide the outsourced vendor to ensure that solutions are user-centric and align with Client digital transformation objectives.
• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.
d) QA & Testing:
• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
• Oversee QA and testing processes to maintain quality and functionality.
e) Stakeholder Management and Communication:
• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
• Work with Client users to ensure smooth deployment and adoption of new solutions.
f) Business Analysis and Strategic Alignment:
• Refine and clarify business needs, define solution scopes, and develop business cases that align with Client strategic objectives.
• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
• Assess deployed solutions to ensure they meet the original business needs and objectives.
Knowledge and Skills
a) Educational Background:
• Tertiary education in relevant fields is preferred.
b) Experience:
• Hands-on experience in at least one full project development lifecycle or project maintenance.
• Experience in conducting user research, service journey mapping, and prototyping.
• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
• Proficiency in using prototyping tools (e.g., Figma).
c) Preferred Skills:
• Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.
• Knowledge of Data warehouse, Data virtualization tools like Denodo.
• Familiarity with government processes and internet-based IT projects.
• Up-to-date knowledge of product trends, best practices, and relevant technologies.
d) Analytical and Strategic Thinking:
• Strong analytical, conceptualization, and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.
e) Communication and Collaboration:
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.
