Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can connect, grow, and succeed.
Job Summary:
The role requires the individual to:
• Oversee a team that manages reporting, misconduct trend and data analysis for distribution channels.
• Continuously drive greater efficiency in the areas managed by his/her team.
Job Description:
1. Ensures that compliance reporting, misconduct trend and data analysis related to distribution channels are completed within stipulated timelines by the team.
2. Ensures that thorough analysis is conducted into suspected agency misconduct issues, recommends and ensures appropriate actions are taken to address substantiated undesirable sales behaviour.
3. Engages customers and distribution channels to obtain information for a fair and thorough assessment of alleged misconduct.
4. Maintains discipline and compliance to prescribed market and business conduct for the distribution channels.
5. Be completely competent and conversant with the relevant contents and requirements of applicable regulations, industry standards, Regional Compliance Standards and PACS’ business rules.
6. Participates and delivers projects and/or initiatives to meet internal and regulatory requirements and improve internal process efficiencies.
Who we are looking for:
Competencies & Personal Traits
- Effective communicator and influencer
- Effective in problem solving
- Effective in project management and change management
- Good understanding of financial industry, and familiar with insurance operations
- Familiar with FAA and MAS regulations and industry guidelines applicable to insurance industry
Working Experience:
- Preferably at least 2 years of experience with in-depth data analysis and project management
- Experience in data analysis related to insurance sales and/or agent misconduct would be an added advantage
Education:
- Degree in any discipline
- High proficiency in use of Excel and/or data analytics (such as PowerBI, Python)
- Relevant insurance qualifications (such as M5, M9, etc)
Language:
- Strong command of the English language. Ability to speak and converse in Mandarin is added advantage.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
