We are looking for an Intern who is keen to work and learn in the ticketing/event industry.
- You are the face of the company and the first point of contact for the customer.
- Monitor staff attendance and ensure Call Centre Service Levels are achieved.
- Handle and follow up on open and escalated cases in a timely manner.
- Answering multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows.
- Deliver an enjoyable and smooth experience for our customers via customer emails and social media enquiries.
- Handle escalated customer complaints.
- Provide feedback to further enhance existing processes to improve the customer experience.
- Other ad-hoc duties assigned by your reporting supervisors.
- Answering helpdesk calls from agents and staff.
- Manage brochure and ticket stock replenishment from agents.
- Troubleshoot and conduct authorised agent’s printer maintenance.
- Ticket fulfilment duties (ticket printing, delivery arrangement, follow ups on bounced mails).
- Set up and perform venue ticket sales and collections.
- Perform the role of supervisor to ensure smooth operations at venue sales.
- Daily reconciliation of ticket sales.
Requirement:
- A team player, task-oriented and possess good communication skills and customer service skills.
- Independent while building relationships with colleagues and customers.
- Be adaptable, able to be mould to an ever-changing environment.
- Positive, possess a “Can Do” attitude and cheerful personality.
- Proficient in Microsoft Office
- Able to perform rotating shift schedules including weekends and public holidays.
- Have interest in supporting physical events eg, Football game, Singapore Garden Festival and etc.
