Customer Service
Position Title: Customer Service Specialist
Job Responsibilities:
- Process daily orders and arrange for drivers to deliver goods.
- Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels.
- Resolve customer complaints and maintain positive customer relationships.
- Record customer feedback and provide suggestions for improvement.
- Assist the team in completing daily tasks to ensure service quality.
Requirements:
- College degree or above; relevant experience preferred.
- Strong communication skills and team collaboration spirit.
- Detail-oriented, patient, and able to work under pressure.
- Familiarity with office software and basic computer skills.
