Responsibilities:
- Team Management:Supervise and manage a team of beauty consultants, therapists, or sales staff.
Schedule shifts and manage staff rotas.
Provide training and development opportunities for the team.
Conduct performance evaluations and provide constructive feedback. - Customer Service:Ensure high levels of customer satisfaction through excellent service.
Handle customer inquiries, complaints, and feedback.
Provide personalized beauty consultations and product recommendations.
Oversee client appointments and bookings. - Sales and Marketing:Develop and implement sales strategies to achieve targets.
Promote new products, services, and special offers.
Coordinate in-store promotions and marketing campaigns. - Operational Duties:Ensure compliance with health and safety regulations.
Maintain cleanliness and organization of the store or spa.
Implement and maintain standard operating procedures.
Skills and Qualifications:
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- In-depth knowledge of beauty products, treatments, and trends.
- Sales and marketing acumen.
