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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Helpdesk Engineer (Ref 25766)
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Helpdesk Engineer (Ref 25766)

Jobline Resources Pte. Ltd.

Responsibilities

• Issue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

• Identify the impact, urgency, and priority of incidents

• Provide initial troubleshooting and support for incidents.

• Escalate incidents that cannot be resolved by the service desk to the appropriate

• Application Maintenance team and monitor progress.

• Seek confirmation for closure from the user when resolution is provided.

• Serve as the first point of contact for all incidents

• Prepare issues statistic for reporting purposes.

• Prepare daily, weekly and monthly report

• Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

• Track and report on issues resolution.

• Assess common issues and suggest improvement points.

• Track and report on day-to-day operations to maintain system stability


Requirements

• Diploma in Computer Engineering

• At least 2-3 years of relevant Helpdesk / customer service experience


Licence no: 12C6060

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