Responsibilities
•Oversee and manage maintenance projects, ensuring that they are executed efficiently and according to the project's goals.
•Understand and implement the methodologies adopted by the contractor for development, implementation, maintenance, support, and operations. Ensure that all processes align with best practices and standards.
•Develop and maintain technical, operational guides, and process and procedure documentation
•Utilize in-depth IT knowledge to guide decision-making and optimize system operations. Support the integration of IT solutions into daily operations and provide expertise in IT-related matters.
•Develop and maintain automated test strategies and scripts, ensuring that the testing process is efficient and reliable
•Monitor the system's solution, including services like batch jobs and resource utilization. Ensure that performance monitoring is ongoing and problems are detected and resolved proactively.
•Implement, troubleshoot, and tune the performance of operating systems, middleware, and system services. Maintain system efficiency and ensure all technical issues are resolved promptly.
•Manage the overall system operations, including helpdesk operations. Ensure that system services are functional and that helpdesk issues are addressed swiftly to maintain smooth operations.
Profile
•Minimum Diploma or Bachelors in Engineering or Business
•Possess at least 3 years of experience in managing maintenance projects.
•knowledgeable and experienced with the methodologies the Contractor is adopting for development, implementation, maintenance, support and operations.
•Possess strong knowledge on producing technical, operational, guides, process and procedure, maintenance documentation and implementing operational procedures and process.
•Possess strong knowledge in creation and maintenance of the automation of test strategies and test scripts.
•Possess good knowledge in monitoring of the Solution, including its services (e.gbatch jobs, resource utilization.
•Possess good knowledge in implementing, troubleshooting, performance tuning of operating system, middlewares and system services.
•Possess experience in managing system operations, inclusive of helpdesk operations.
