Responsibilities
- Responsible for day-to-day operational activities to ensure optimum system performance and determine the system strategy for business continuity.
- Responsible for daily system health checks and proactive incident reporting.
- Support new operations initiatives and to drive development of system integration, acceptance, performance management practice and performance testing.
- Work with different stakeholders to perform technical support for any incident or request.
- Work with various stakeholders to support onboarding activities on data preparation, transfers, and provisioning.
- Support for any application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA.
- Responsible for tracking and maintaining IT asset inventory to ensure all asset are accounted for.
- Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.
Requirements
- Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
- At least 3 years of working experience in AWS Cloud, IT operations and vendor management.
- Added advantage with AWS Certification.
- Proactive and dedicated individual with multi-tasking capabilities.
- Experience in data analytics systems will be highly regarded.
- Experience in running incident, problem, and change management processes.
Preferred to have
- Familiarity with cloud-based services such as Government Commercial Cloud (GCC), AWS and/or Azure.
- Familiarity with security and access control measures to control privileged access to test and production environment.
- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.
- Knowledge of disaster recovery, system backup and restore.
- Troubleshooting connectivity and data transfer issues.
- Certification in AWS SysOps Administrator is a plus.
- Programming or scripting (preferred Python, R or Shell scripting).
- Worked for Government agency before.
