Great that you're thinking about a career with BSI!
Purpose of the role
BSI operates in over 33 countries, and most of these countries rely upon the role of the Country or Cluster Manager to uphold our brand, create the right local environment for our people to do their best work aligned always with our culture, and ensure we hold ourselves to the highest levels of ethics and integrity. This role operates on behalf of the Group and is responsible for the oversight of all aspects of BSI’s operations in their assigned country or cluster. This includes developing and implementing plans to grow the business, expanding into new markets, and improving operational efficiency. This role is also responsible for building and maintaining relationships with key stakeholders, such as government officials, clients, suppliers, and partners.
Key Responsibilities & Accountabilities:
Leadership
- As the face of BSI in the geography, ensure you provide the right leadership shadow for the organisation, and are a role model for our culture and values, holding yourself and the country team to the highest standards of ethics and integrity.
- Work in partnership with colleagues from across our global Divisions and within our global Functions in the deployment of your accountabilities.
- Oversee the financial performance of the country's operations:
- ensure sound financial and commercial practice operating within the frameworks set by Group Functions: delivery of revenue and operating margin in line with financial plan.
- oversee the sales performance within the country or cluster and ensure sales discipline in the use of group systems and frameworks e.g., Salesforce.
- Manage the country/cluster performance in line with the divisional strategy and support of the BSI Group Strategy.
- Lead multi-disciplinary direct and indirect teams (excluding roles in our global functions) across the country, cluster, or in-country matrix, identifying opportunities to build integrated client solutions.
Growth
- Win and deliver work to clients to deliver our strategy and financial plan commitments. Oversee the delivery of relevant cross-Business Unit solutions in the country or cluster.
- Execute Business Unit strategies within the country or cluster of countries considering clients, markets, services, M&A opportunity identification, and business case development always in line with Group approval processes.
- Provide market, competitive activity, and client intelligence to the Commercial Function and relevant Divisions aligned against specific Divisional services in the country or cluster.
- Execute local and Divisional specific marketing plans in line with the BSI Group Marketing framework and provide geographical specific content to feed into Group Marketing campaigns.
- Execute commercial opportunities i.e., developing propositions and pricing, contracting options, deals, recurring revenue, and renewals in line with Group Strategy and Divisional Financial plans.
- Ensure that new services and/or products are launched effectively at cluster or country level and that innovations in Sales and Marketing techniques, and new digital technologies, are fully implemented to enhance the Cluster's or Country's capability and capacity to contribute to BSI strategic ambitions.
Compliance
- Ensure Country or Cluster operational activity complies with all relevant laws and regulations in the geography including BSI Group Policies and Procedures. This includes, with relevant Group support, responsibility for Health, Safety & Wellbeing, Anti-Bribery & Corruption, Anti-Modern Slavery, Anti-Money Laundering, and our Impartiality Code of Conduct.
- Apply and operate governance, risk, and compliance frameworks, in line with BSI Group and Group Functional requirements and on their direction.
Community Engagement
Build and maintain relationships with key stakeholders, including government officials, partners, and clients where appropriate.
Person Specification
- Strong market understanding
- Keeps abreast of changing market expectations and developments in country to the benefit of BSI.
- Of working in a matrix environment where you are articulating group or divisional strategy and able to translate this into aligned country business activities.
- Relevant management experience including working in a complex and international business.
- Can interpret the global picture and the implications for deploying group and divisional strategy to ensure it is understood by the country team.
- Demonstrates ability to think beyond the benefits for [country] alone.
- Sets realistic but challenging objectives and targets which deliver additional value to BSI.
- Creates a positive and engaging work environment with a clear sense of direction.
- Degree level academic qualifications.
- Displays high ethics and integrity in everything you do.
- Seeks and utilizes feedback for self-development.
- Openly shares information and discusses issues as appropriate across BSI.
- Can consider constructive challenge and feedback without defensiveness.
- Has a focus on simplification, can articulate complex ideas and implement practical solutions which are scalable.
- Is pragmatic, realistic, and commercial in solving problems for clients and stakeholders whilst operating within group frameworks.
- Leads by example, treating everyone fairly and with dignity and respect.
- Ability to collaborate effectively across multiple disciplines, regions, and cultures.
- Ability to influence & persuade others, with an inspirational leadership style.
- Strong team player, adept at coaching and supporting individuals, proactive & goal-orientated – driven to achieve tangible commercial results for BSI.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
