Nirwana Gardens is a divine paradise that is nestled away on the north-western coast of Bintan Island, Indonesia, a truly complete resort destination. We are urgently seeking the following position to join us.
MANAGER, MARKETING COMMUNICATIONS
(Based In Singapore Office)
JOB SCOPE:
Lead Marketing Communication activity by handling and managing Websites, Social Media, advertising and Customer Relations activity and programs.
Brand Website
- Refresh and Update website content on monthly/3 months basis via CMS system.
- Use of interesting and attractive design aesthetics.
- Displaying interesting and easy to fins promotion pages.
- Ensure brand website is on top list of searches by monitoring SEO algorithms.
- Review website performance.
- Maintain the content of Nirwana Gardens’ website, coordinate with related parties regarding any activity/event/information (including Hot Deals) to be updated, and update the information in the website accordingly.
- Analyze the needs to redesign the website, define the concept and coordinate with web master for re-designing.
Social Media Marketing Communication
- Maintain communication through social media (facebook, instagrem & etc), identify potential guest from fans, posting news and change status periodically.
- Review insights and performance of key Social Media Pages.
- Generate leads from Social Media Pages.
Newsletter & EDM (Electronic Distribution Mail)
- Ensure timeliness and effective distribution of quarterly printed newsletter.
- Interesting content and attractive design aesthetics to engage readers.
- Increase mailing list subscriber.
Advertising Program
- Analyze the effectiveness of advertising program, identify the improvement needed, and recommend more effective advertisement program both online and offline.
Customer Relation
- Handle complaints and coordinate with related department for complaint resolutions.
- Plan, organize, execute, and liaise closely with CRM partner in EDM (Electronic Direct Mail) programs.
- Organize and conduct site inspection at the resort as and when for media or journalist upon their request.
Others
- Update the latest information on database covering customer and partner data, guest feedback (including complaint handling), market and competitor data, etc.
- To submit weekly report.
- To submit PR, Marketing Communications Report on monthly basis.
REQUIREMENTS:-
- 3 – 5 years in Marketing or Social Media Marketing
- Bachelor degree or diploma in Marketing or Hotel Management
- Possess strong written and communication skills
- A quick learner and able to multi-task in a fast-paced environment
- Proficient in MS Office, Excel and Power Point. Competent in basic Adobe design knowledge.
- Basic HTML & CMS experience will be advantage
- A dynamic team player who is also innovative, initiative and able to operate with minimal supervision
If you meet the above requirements and are keen for the position, please apply with your full resume and attach supporting documents.
