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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Associate, Customer Service (Jurong)*5days Work Week
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Associate, Customer Service (Jurong)*5days Work Week

Dsv Solutions Pte. Ltd.

Dsv Solutions Pte. Ltd. company logo

Roles & Responsibilities:

  • Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
  • Updating and entering in all information in the Warehouse Management System (WMS)
  • To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
  • Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
  • Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
  • Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
  • Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
  • Communicate discrepancies/issues to team supervisor/manager when necessary
  • To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
  • Making sure that workplace safety rules & DSV Policy are being followed
  • Ensure all customers' standard operating procedures are followed and updated
  • To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned


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