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Jobs in Singapore   »   Jobs in Singapore   »   Manufacturing / Production Job   »   L2 Production Support - 24/7 Support
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L2 Production Support - 24/7 Support

Nearsource Pte. Ltd.

Mandatory Skills

Requirement:

Minimum 5 years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

  • Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
  • Monitor system performance, detect anomalies, and ensure uptime and availability of services.
  • Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
  • Work closely with L1 support to ensure a seamless escalation process for complex issues.
  • Collaborate with development teams to identify and resolve recurring issues or system bugs.
  • Perform root cause analysis and provide recommendations for system improvements.
  • Document technical issues, solutions, and best practices for future reference.

This position needs shift work, 8am to 8pm and 8pm to 8am.

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