ECCO Shoes Singapore is looking for a result-driven Retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Duties include:
- Providing excellent customer service
- Responsible for attending to all customers and demonstrating effective selling skills and product knowledge
- Able to do link sales and up-selling
- Ensure that all sales data are updated
- Advise and inform customers on usage of ECCO products
- Able to establish customers' requirements using questioning techniques and listening skills
- Able to make good recommendations of ECCO products to customers
- Advice customers on maintenance and care of ECCO products (Leather care)
- Recommend products based on customers' requirements
- Recommend complementary and peripheral products - Shoe-care, leather goods, etc. (link-sell)
- Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store
- Attend to customers with types of after sales services
- Ensure appropriate stock inventory management
- Close sales to customers' satisfaction
Retail Store Operation
- Work with Store-In-Charge to ensure ECCO standards and operational practice are executed in the store
- Monitor stock and ensure optimal inventory
- Participation in inventory feedback to Merchandising team
- Handle customer feedback, returns and after-sales service
- Ensure the compliance of ECCO store operation and service guidelines from retail operations team
- Handle simple merchandise display and assist in window change
- Simple stock replenishment request
- Keep track of all ins and outs of inventory including sales, transfers, returns
- Alert Store-In-Charge if there is any discrepancies with inventory
Teamwork
- Sharing of feedback, information and best-practice sharing with the team
- Communicate in a manner that builds positive relationship with customers and mutual trust between colleagues
- Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills
- Develop team cohesiveness
Requirements:
- Able to work retail hours and on Weekends & Public Holidays
- Preferred to have 2 years of retail or sales experience
- Energetic, Sociable, Confident and result-oriented
- Excellent communication and relationship building skills
- Able to work in Concept Store and Departmental Store
- Singapore citizens are welcome to apply
Compensation Entitlement Aside From Basic Salary:
- Retail Sales Commission
- Other Incentive
- Staff Discount
- Free Shoes
- Grooming Expenses
- Comprehensive Medical Benefits
- Birthday Leave
- Incremental Annual Leave
- Performance Bonus
- Yearly Salary Adjustment
CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.
Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.
Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.
