Responsibilities
- Oversee operations on a day-to-day basis within the TCM Treatment (Acupunture , Chinese Medicine, Tuina, Moxi and other wellness treatment) and communicate regularly and efficiently with management on all operational aspects.
- Lead team to maximize treatment bookings and yield management
- Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll
- Conduct team training and streamline processes to improve our customer service and business.
- Review Members’ feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.
- Manage the operations procurement process, allocation, supplies, inventories and purchasing.
- Regular competitive analysis and benchmarking with hospitality and related industries for products, program and services.
Requirements:
- Diploma / Degree in Hospitality or Spa Management will be an advantage
- Minimum 3 years' experience in operation and management of small and medium-sized enterprises
- Able to work on weekends and Public Holidays.
- TCM Clinic/Spa Operations preferably with knowledge on TCM and health
- Analytical skills - ability to read, analyze, interpret and write reports on financial positions.
- Planning, developing and implementing policies, procedures
- Relevant experience in retail functions, analysis, pricing and stock controls
- Strong communication, interpersonal, and leadership skills, able to work well in a team
