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Jobs in Singapore   »   Jobs in Singapore   »   Legal / Public / Security Job   »   Associate Security Engineer #IJF
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Associate Security Engineer #IJF

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Responsibilities:

  • Provide technical support to customers via Phone, Chat, Email and onsite support
  • Support handling will be 7x24 and rotating shift is required
  • Diagnose faults and troubleshoot technical issues
  • Communicate complex technical concepts in layperson’s terms
  • Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
  • Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
  • Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
  • Any other ad-hoc duties as required or assigned
  • Continuous Learning in IT industry, particularly new security products and solutions.


Requirements:

  • IT or relevant discipline
  • 1 years+ technical experience, preferably in onsite technical support
  • Experience with cybersecurity solutions deployment is advantageous.


Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

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