Customer Care Officer (Digital Contact Centre)

What You’ll Do:

1. Handles utilities related enquires and ensure prompt resolution to achieve customer satisfaction.
2. Provide appropriate solutions and alternatives in a timely manner to meet required service standards.
3. Handles payment arrangement requests from customers.
4. Other ad-hoc duties as and when assigned.

What You’ll Need:

1. Minimum 2 years of experience in contact centre or similar environment.
2. Possess excellent interpersonal, communication and customer service skills.
3. Able to work independently in a face-paced environment while being a cohesive team member.
4. Self-directed, able to multi-task, self-motivated and able to work under pressure.
5. Possess initiative to respond to customer’s needs with a commitment towards service excellence.
6. Proficient in MS Office applications.

What We'll Provide:

1. You will receive attractive remuneration for good performance
2. We have regular wellness programmes to promote healthy living
3. You will work in teams that thrive on collaboration for outstanding achievements