Job Description:
- Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
- Critical conduit to business/ground users to ensure that the product is fit for business use
- Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
- Document project specifications, scope and track milestones achievement
- Build SOPs for workflows within the SaaS product to train and support the operations team in property
- Deliver project outcomes under deadlines
- Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
- Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
- Work with external software development company to customise and implement web apps based on our use cases.
- Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
- Conduct client-side UAT for all software integration, development or enhancement scope delivery
- Conduct training and support for ground staff upon implementation
- Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
- Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
- Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
- Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
- Provide clear reporting to management on progress of project, software implementation, and user feedback
- Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.
Job Requirements:
- Minimum 1 year of experience in relevant field
- Bachelor's Degree in Computer Science or relevant field