Key responsibilities:
- Manage and streamline daily operations to ensure the efficient production and delivery of furniture products.
- Monitor and optimize production workflows, quality control, and inventory management.
- Coordinate with suppliers and vendors to ensure timely procurement of materials and products.
- Develop and implement strategies for inventory management and cost control.
- Lead and motivate a team of production workers, administrative staff, and other operational personnel.
- Conduct regular performance reviews, provide training and development opportunities, and address any personnel issues.
- Ensure that all products meet company quality standards and regulatory requirements.
- Implement and monitor quality control procedures and address any defects or issues promptly.
- Oversee customer service operations, ensuring high levels of customer satisfaction.
- Address and resolve customer complaints and feedback in a timely and professional manner.
- Develop and manage budgets for production, inventory, and operational costs.
- Monitor financial performance and work with the finance team to control expenses and improve profitability.
- Identify areas for operational improvements and implement new processes or technologies to enhance efficiency.
- Analyze performance metrics and generate reports to support decision-making.
- Ensure compliance with local regulations, health and safety standards, and industry best practices.
- Conduct regular safety audits and training to maintain a safe working environment.
- Maintain clear and effective communication channels with internal teams and external stakeholders.
- Report on operational performance, challenges, and achievements to senior management.
Qualifications:
- Minimum of 10 years of experience in operations management, preferably in the furniture or manufacturing industry.
- Strong understanding of production processes, supply chain management, and quality control.
- Excellent leadership, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite and familiarity with ERP systems.
- Strong communication and interpersonal skills.
- Knowledge of local regulations and industry standards in Singapore.
Additional Requirements:
- Ability to work under pressure and manage multiple tasks simultaneously.
- Flexibility to adapt to changing business needs and priorities.
