Responsibilities:
· Creating clear and concise project plans to both execute the project and monitor its progress and adjust along the way as needed before the project reaches its final stages and cut through bureaucracy steering teams to the final goal.
· Efficiently managing against contract, controlling the project through minimising uncertainty, setting realistic deadlines, proactively managing scope creep, budgets, resources, and time.
· Maintaining effective communication, ensuring the customer is fully informed and up to date on key performance indicators including but not limited to schedule, risks, issues, decisions, budgets, change requests etc
· Strong technical skills and technical acumen and a solid understanding of software development and ServiceNow.
· Proactively managing information, documenting critical discussions/meetings through formal channels, analysing data and documentation for inaccuracies, keeping knowledge and decisions flowing seamlessly.
· Intuitively, identifying, evaluating, mitigating, and communicating potential risks before the project begins and throughout the engagement.
· Meticulously monitoring actuals against forecasted across progress, milestones, budgets, performance and implementing immediate corrective measures where needed.
· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, presenting comprehensive reports documenting status and key performance indicators, drafting change requests and project documentation.
· Managing and developing strong relationships and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
· Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders ensuring technology design and solutions are aligned with business requirements
· Working independently on engagements with the ability to wear many hats providing holistic services across engagement management, advisory, consulting and implementation
· Collaborating effectively with Enablers local and remote to drive successful outcomes on time and within budget providing support and mentorship
· Champion of the Enable Way methodology, contributing regularly to continual improvement and reviewing processes and documentation for successful customer engagements
· Identifying opportunities and influence clients to adopt Enable services including CASE, Rapid Seeds and ServiceNow platform modules, functionality, and upgrades.
Requirements:
· IT Degree or relevant tertiary education in Computer Science
· Willingness and ability to learn/achieve ServiceNow certifications
· ServiceNow Practitioner Technical Project Manager Path
· ServiceNow Associate Technical Project Manager Path
· Agile SAFe Certification
· ITIL Foundation Certified
· ServiceNow Fundamentals - Trained
· ServiceNow sales & presales accreditation in 4+ Product lines
· Enable Way People Leader Certified
