Job Summary
The Senior Manager, Technology Transformation & Service Readiness is responsible for driving service readiness as part of the Catalyst Data Center migrations. This role plays a critical part in ensuring seamless business continuity as 300+ applications transition from old to new data centers. The successful candidate will collaborate closely with both business and Technology operations stakeholders to orchestrate all aspects of change, from preparation to post-migration operational activities.
Strategy
• Define and execute a comprehensive service readiness strategy for Catalyst data centre go live. This includes but not restricted to:
o Backup completion and validation
o DR Testing, contingency runbooks preparation and RTO/RPO alignment o Data Centre Operational readiness
o Business readiness pertaining to User impact assessments, contingency plans and stakeholder communications.
o TechOps readiness and Crisis management
• Monitor progress, address challenges, and resolve escalated issues related to change adoption
• Responsible for contributing to and driving the right Data Centre migration strategy for the bank and delivering on this migration.
• Maximize business value for Standard Chartered through areas of DC migration, optimization, sustainability, operational excellence. This will be done through synergy of people, process, tools, IT transformations, service delivery and architecture defined technology infrastructure.
• Have an overall understanding of the transformation plan from architectural as well as business perspective
• Establish and maintain strong, strategic partnerships with vendors and service suppliers
• Awareness and understanding of the Group’s business strategy and model appropriate to the role
• Responsible for ensuring all dependencies are managed between each business vertical and horizontal when planning migrations
• Supporting IT projects from DC planning perspective for power, cooling, space and cabling requirements and performing optimization strategy on each allocation to maximise on the utility efficiency
• Conduct joint global Data Center domain and service delivery teams discussions to foster standardization and best practices for Data Center migration
Key Responsibilities
Business
• Collaborate with business units, operations teams, and other key stakeholders to ensure alignment and commitment to the service readiness process.
• Engage senior stakeholders to understand change impacts and assess business readiness for adopting planned changes.
• Oversee the implementation of Business Change activities
• Forge deep relationships with business line and functions CIOs and COOs to understand their data centre requirements
• Awareness and understanding of the wider business, economic and market environment in which the group operates.
• Prepare and give business reviews to the senior management team regarding progress and roadblocks in executing the strategy
Processes
• Coordinate business testing, migration, and cutover activities.
• Align to IBS, SS1 and Resilience priorities to ensure Business Resilience aspects are incorporate in the Change Plan
• Ensure smooth transitions and minimize disruptions during the migration process.
• Oversee post-migration operational activities to maintain business continuity
• Successful Migration: Ensure the seamless migration of 300+ applications to the new data center without compromising business operations.
• Change Adoption: Drive widespread adoption of new processes, tools, and ways of working across the organization.
• Work with TTO Governance to issue appropriate policies, procedures and quality checks.
• Have awareness of and understand all of the relevant regulatory frameworks for the markets in which Standard Chartered operate.
• Ensure compliance with all salient Standard Chartered governance frameworks.
• Embed Agile methodology and principles in the enterprise, reflected in mindset and culture changes.
People & Talent
• Identify, recruit and retain key talent, providing technical leadership across the team.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind
• Integrate teams across Singapore and GBS centres in Chennai, Bangalore, and KL to create a cohesive execution focused culture
• Actively manage people cost. For e.g., driving down the usage of expensive contract staff
Risk Management
• Supporting Internal and external audits related to DC migration.
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as have firm treatment plans for all such risks and delivering on the treatment plans. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Ensure a full understanding of the risk and control environment within Core Infrastructure Services, including
• Institutionalising clear systems and processes to ensure good governance and risk mitigation.
• Ensure robust support procedures are in place and adhere to Group Security Audit policies and locally within countries
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Data Centre Services team to achieve the outcomes set out in the Bank’s Conduct
Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Responsible for building a culture of good conduct.
Key stakeholders
• Technology and Architecture Management Team
• TTO Management Team
• Business/ Function/ Country CIOs
• Chief Architect/ Group head, Technology
• Accountable Executives for bank wide strategic initiatives
• Risk and Finance COOs
• Global Internal Audit
• Operational Risk
• Development Managers
• Application Support Managers
Skills and Experience
Our Ideal Candidate
- IT or science related tertiary qualification
- ITSM related certifications preferred
- 10 years of experience in ITSM or tech/business domain within resilience
- Experience in disaster recovery a plus
Role Specific Technical Competencies
- Business Acumen
- Systems Software Infrastructure
- Vendor/Supplier Management
- Data Center Administration
- Agile Development
- Data Center Automation
- Strategic Thinking
- Budget Management
- Regulatory & Compliance
- Risk Management
- Manage People
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
