About this role:
Wells Fargo is seeking an experienced individual who can provide platform support for Commercial and Corporate & Investment Banking Technology (CCIBT) organization and the applications and infrastructure they support. The individual will provide technology solutions to the LOBs and manage the applications portfolio in terms of skills, stability, security, scalability, speed, and cost.
In this role, you will:
- Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
- Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
- Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of application production support, systems support, managing command centers or major incident management
- 3+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
- 3+ years of experience with incident management, problem management, and change management
- 3+ years of Command Center operations or Major Incident Management skills
- 2+ years of experience in facilitating virtual, enterprise-level meetings for production events leveraging excellent verbal and written communication skills
- 2+ years of demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems.
- 1+ years of monitoring software/tools practice
Desired Qualifications:
- Experience working with Service Now or equivalent
- Experience working with Microsoft Teams or equivalent
- Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
- Physical and virtual server technology fundamentals
- Experience working with Cloud technologies
- Experience working in an Agile team environment
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
