About this role:
Wells Fargo is seeking a Senior Specialty Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology (CCIBT) team. To be successful, you will need to be a focused, self-motivated technologist who prioritizes stability of the application and infrastructure above all else. This position will be directly supporting Wires applications and making Real Time Payments possible for our global customers.
In this role, you will:
- Support a suite of applications across varying technologies enabling wires and payment processing.
- Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
- Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
- Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
- Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Conduct incident management and coordinate/implement solutions to prevent customer impact.
- Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
- Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 4+ years of experience with Linux
- 2+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
- 2+ years app development or app support in payments and/or wires applications
Desired Qualifications:
- Experience in payments and/or wires application technology (major/large banking technology experience).
- Kafka understanding/experience.
- Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.
- Linux bash scripting ability – develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
- Exposure/knowledge/understanding in MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
- Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
- Strong verbal, written, and interpersonal communication skills.
- Ability to identify root-cause issues/improvement opportunities, and design approaches.
- Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
Job Expectations:
- Ability to help drive recovery efforts during incidents and help identify key players.
- Open to work in flexible hours and on-call support.
- Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
- Hands on experience setting up observability for production applications and infrastructure monitoring/alerting.
- Experience in setting up review and ability to analyze complex technical challenges which require in-depth evaluation of problems and coordinating solutions with partners.
- Willingness to work on-site as per in office expectation guidelines at stated location.
- Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
