Job Description:
- Hands-on experience in Telecommunication environment/NOC engineer;
- In-dept knowledge in WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4).
- SDWAN is an added advantage
- CCNA & SDWAN certification
- WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4) & SDWAN
- Multi-protocol routing (NHRP, EIRGP,BGP4, OSPF)
- Switches, Wireless & Load balancer technologies
- Language requirement, Read, Write, Spoken-English & Japanese (N1-N2)
- 1-3 yrs (Telecommunication environment/NOC engineer)
- Bachelor's Degree in Engineering, Telecommunications, CCNA/CCNP/SDWAN
- 24*7 work environment
Roles & Responsibilities:
- Tier 2 production agent;
- Monitor and act as a first point of contact for incidents, escalations and business impacting issues;
- Respond and perform first level triage of incidents within SLAs and work with teams towards resolution;
- Assist in performing root cause analysis & fixes;
- Escalate to other teams, management or service providers for unresolved incidents based on defined process and guidelines
- Share regular status of the incidents
- Perform and complete tasks assigned
- Be proactive and resolve incidents based on the situation
- Adhere to defined SLAs for communications, responses and scheduled activities
- Communicate with client for critical incidents (as and when required)
