As an Executive Support Engineer at Meta, you will provide exceptional technical and operational support to all of Meta’s Executive population, including C-suite and board of directors. Your focus will be on developing, implementing, and supporting cutting-edge technology solutions while maintaining the highest level of reliability to ensure seamless operations for Meta’s executive population. You must maintain confidentiality and discretion when dealing with activities related to Executive Operations. Additionally, you will train and mentor team members to ensure they are equipped with the necessary knowledge and skills to excel in their roles.
You will have the unique opportunity to work alongside industry leaders finding creative ways to unblock and enable them to make a meaningful impact on society.
Responsibilities
- Proactively identify, plan, and execute projects aimed at enhancing executive support operations and improving customer experience.
- Manage crisis escalations accurately by collaborating with cross-functional partners to resolve complex issues.
- Engage with partners across the industry to enhance the user experience of third-party applications for Meta’s Executive population.
- Contribute to the creation and updating of various types of documentation related to Executive support operations.
- Work on tooling and automation projects that benefit Meta’s customers and the Enterprise Engineering organization.
- Showcase a deep understanding of VR/AR/MR hardware and AI technologies to support C Suite demos and product teams.
- Train and mentor fellow team members to enhance their skills and knowledge, helping them reach their full potential.
Minimum Qualifications
- Strong written and verbal communication skills
- Ability to work independently and prioritize tasks effectively
- Strong interpersonal skills and ability to build relationships with executive-level employees
- Experience working with cross-functional partners and ability to collaborate effectively
- Evaluating the severity of incidents or requests involving various operating systems
- Navigating system administrator tools like Active Directory, Microsoft Exchange (EMC), Outlook Web Access, Google Workspace, and Office 365 to resolve access-related issues
- Troubleshooting enterprise-level network services such as DNS, DHCP, or certificate-based authentication
- Bachelor’s Degree or an equivalent of 7+ years of IT support experience
Preferred Qualifications
- Assessing and mitigating security threats
- Experience with security protocols and best practices, such as encryption, firewalls and access control.
- Proficiency in coding languages like Powershell
- Diagnosing issues with Audio/Video conferencing software & hardware
- Expertise in crisis management while effectively collaborating with multiple teams
- Proficient administration of various SaaS applications (e.g., GSuite, Adobe, VPN, MDM)
- Demonstrated project management skills
- Proficient in managing technical aspects of global events, well-versed in residential support systems, and experienced in cross-functional collaboration to ensure seamless operations.
- Ability to train and mentor team members to help them develop their skills and reach their full potential
- Known Track record with Vendor Services and Vendor Management
- Experience Monitoring and maintaining Key Service KPI’s
- Strong organizational and time management skills
- Prior experience with VR/AR/MR hardware, preferably Meta’s product suite.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
