Responsibilities:
Patient Interaction and Customer Service:
Warm Welcome: Greet all visitors and patients with a friendly smile and courteous demeanor, making them feel comfortable and valued.
Queue Management: Efficiently manage waiting areas by providing visitors and patients with queue numbers, ensuring a fair and organized system.
Phone Etiquette: Answer and direct phone calls promptly and professionally, providing accurate information and assistance to the caller.
Text Communication: Maintain effective communication with patients through text messaging, providing appointment reminders, updates, and addressing inquiries.
Appointment Scheduling and Management:
Appointment Coordination: Schedule appointments efficiently, considering patient preferences, doctor availability, and clinic capacity.
Rescheduling and Cancellations: Handle appointment rescheduling and cancellations professionally, ensuring timely notifications and updates.
Reminder System: Utilizing our established appointment reminder process, in order to minimize missed appointments and optimize clinic efficiency
Administrative and Operational Tasks:
Payment Processing: Accurately process patient payments, ensuring correct billing and record-keeping.
Reception Area Maintenance: Maintain a clean, organized, and welcoming reception area, ensuring a positive patient experience.
Mail/Parcel Handling: Manage incoming and outgoing mail/parcel, sorting and distributing correspondence as needed.
Staff Support: Provide administrative support to other staff members, assisting with tasks as required.
Medical Records Management: Maintain accurate and up-to-date patient medical records.
Inventory Management: Assist with inventory control of medical supplies and equipment.
Data Entry: Enter patient information and other data into our clinic systems.
Requirements
Miniumum Requirements
O level
Speak English and Mandarin
Basic computer skill
Telemarketing or Promotor skill is an advantage
