The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
Sales Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly experienced Sales Manager to join our team and collaborate closely with the Head of Sales and Customer Excitement. This role is critical in driving growth and profitability in our New Car Segment. We are looking for a dynamic leader with a proven track record in sales, preferably within the luxury automotive industry.
The successful candidate will be responsible for leading and inspiring the customer facing sales team to achieve and exceed volume and profitability targets while ensuring exceptional customer service, managing studio operations, and upholding the brand's premium standards. They will play a key role in fostering a high-performance culture that consistently delivers outstanding results.
- Oversee lead funnel management at the individual lead level with the Porsche Consultants on a daily basis, ensuring effective follow-up on targets, leads, test drives, offer creation, and resolution of customer issues.
- Conduct regular performance reviews, provide constructive feedback and coaching, and foster a positive, productive work environment with the sales team that encourages teamwork, customer excitement, and professional growth, ensuring the achievement of sales targets, high performance, and development.
- Manage studio operations and monitor sales floor activities to ensure all team members strictly adhere to standard operating procedures (SOP) and Porsche's standards, policies and guidelines, including maintaining studio upkeep, delivering a consistent and exceptional customer experience, upholding integrity and ethics, and providing guidance while implementing corrective actions when necessary.
- Oversee the Studio Customer Journey (from initial contact through to purchase) and ensure team members build and maintain strong relationships with customers to achieve high levels of customer satisfaction and encourage referrals and repeat business. Manage and address escalated customer inquiries, concerns, and complaints promptly and professionally.
- Ensure strong collaboration and synergies with all stakeholders (F&B, Porsche Lifestyle, Sales Planning, Marketing, Aftersales) to achieve alignment and support for sales initiatives, driving desirable results.
- Collaborate with the Head of Sales to implement sales strategies, propose promotions and incentives to drive growth and achieve volume and profitability targets, and support inventory management to ensure key model availability and optimal stock levels.
- Expand the dealership's client base by developing and maintaining a network of potential customers, and collaborating with marketing and CRM team on lead acquisition.
- Participate in industry events, trade shows, and networking opportunities, and stay informed about industry trends, market developments, customer needs, and competitor activities to identify and pursue new business opportunities, including corporate partnerships and fleet sales, thereby driving growth potential and promoting Porsche's brand and products.
- Training and developing a high-performing sales team by providing ongoing coaching and support, ensuring the fulfillment of training requirements, and enhancing their skills and knowledge.
Requirements
- Bachelor’s degree in business, economics, finance, marketing, or a related field.
- 5-8 years of working experience in leading sales team in the automotive industry, preferably within the luxury segment.
- Proven track record of success in sales management.
- A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with internal and external stakeholders, and inspiring and motivating the sales team.
- A passion for the Porsche brand and a commitment to delivering an exceptional customer experience.
- Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
- A deep understanding of automotive industry trends, the luxury market, customer expectations, market dynamics, and regulatory requirements.
- Required to perform shift work including weekday evenings, weekends and public holidays
- A valid class 3 driving license and clean driving record
Please submit your application via https://apply.workable.com/j/22F1C816C0
