Role Profile
The purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities.
Key Responsibilities:
- Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products
- Attend promptly to service and fault calls in accordance to SLA
- Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division’s product at customer’s site
- Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end-users of potential problems and follow up on them
- Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team for resolution
- Work closely with Technical Support team to ensure the smooth operation of the company’s products
Competence (Knowledge, Skills and Abilities):
- Skills in trouble shooting technical problems related to the company’s products
- Skills in relating to and servicing the end-users with a win-win mind set
- Certification in Basic Ionising Radiation Safety (General) Course
Requirements:
- Strong technical knowledge with and certification on in-house products
- Able to deal with routine tasks and may perform tasks with some level of complexity
- Take decisions for own tasks in defined degree of freedom
- Able to solve problems in most cases and within guidelines
- Works independently within guidelines, defined procedures and direction
- Requires to work on shift duty
- Working Location: Changi Airport
Education & Experience:
· NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies
· Minimum 1 year work experience in the equipment maintenance
