Highlight
- 4-Day work week; predominantly night shift (8pm - 8am)
- On-Job Training Provided
Job Description
- Handles first level (Tier 1) call catching and dispatching services to address immediate support needs.
- Perform Level 1 troubleshooting in accordance to established procedures.
- Escalate and collaborate with Level 2 and 3 support teams to endure resolutions for trouble tickets.
- Create and maintain ownership of trouble ticket(s) from start till closure.
- Ensure updates into ticketing system are accurate and complete with appropriate details.
- Adhere to operational processes as per ITIL framework practices.
- Run regular reports on service desk performance, logs, etc.
Job Requirements
- Minimally possess Diploma in any field of study
- Able to work rotating shifts to support 24/7 operations
- Proficient in at least 2-3 of the following languages: English, Cantonese, Malay, Indonesian
- Excellent communication and customer service skills
- ITIL v4 Foundation certification will be an added advantage
- Knowledge in domains relating to telecommunication, fibre networks or civil engineer will be an added advantage
- Experience in using IT Service Management software will be an added advantage
We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.
