1. Responsible for supporting the response to critical customer service in the ASEAN region;
2. Responsible for managing the quality of cooperative operators in the ASEAN region and improving services;
3. Responsible for handling escalations and coordinating the management of cross-border data service failures;
4. Responsible for monitoring and maintaining the MVNO (Mobile Virtual Network Operator) platform, and responding to fault escalations;
5. Responsible for producing critical customer network operation reports and developing service improvement plans.
