What We are Looking For
You are dedicated to developing, implementing, and managing a high-quality network of healthcare providers. Your role involves building strong relationships with providers, negotiating contracts, and ensuring the delivery of exceptional care to our partners and members.
Key Responsibilities
Not just a front-row seat, but you will be on stage and be part of the action as we revolutionize healthcare. You will get to:
- Engage and network with Providers to strengthen relations
- Meet with Doctors to understand their concerns
- Recruitment of Doctors and Clinics to our Panel of Network
- Managing relations between insurers, clients, members and panel providers
- Serve as the point of contact for panel providers
- Handle enquiries received through email and telephone, ensuring a high standard of quality
- Attend escalations and complaints in a timely and efficient manner
- To investigate claims disputes raised by insurer/clients
- Engage providers in managing insurers/clients expectations on bill sizes, drug/procedure usage (on overall basis)
- Facilitate audits for insurers/clients
- Conduct training to panel providers whenever required
- Identify and address operational issues and claims
- Within corporate requirements, negotiate new and renewal contracts with healthcare service providers, and make sure that all services are provided in accordance with guidelines provided by insurers/clients
- Additional responsibilities and tasks assigned by management from time to time
Qualifications & Requirements:
- Fresh graduates are welcome to apply
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Must have a strong sense of responsibility and accountability
- Meticulous and detailed-oriented
- Excellent CRM skills for managing customer relationships effectively
- Ability to work independently with minimal supervision while meeting deadlines
