Workplace Ambassador

Overall Role

• Support the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
• Primarily responsible for all AMEX, PRIS request.
• Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
• Responds to requests for information, service, and assistance in a timely manner.
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client corporate communications team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly reporting
• Handle MOM with JLL & client vendors
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skillsOverall Role
• Support the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
• Primarily responsible for all AMEX, PRIS request.
• Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
• Responds to requests for information, service, and assistance in a timely manner.
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client corporate communications team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly reporting
• Handle MOM with JLL & client vendors
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skills