Responsibilities:
Oversee infrastructure/system operations
- Ensure that all programs and department operations run seamlessly.
- Manage the implementation of infrastructure changes and maintenance routines as agreed upon.
- Contribute to the design and implementation of infrastructure replacement plans.
- Assist the IT operations
- Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.
- Manage the budget and costing for maintenance, operation, and upgrading of facilities.
Oversee service level agreements and service improvements, and other areas.
- Oversee IT operations supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.
- Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
- Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
Requirements:
- Degree in Computer Science or a related field.
- At least 3 years of IT operations experience.
- Proficiency in providing end-user support for Windows and Mac OS based computers.
- Experience in administering Windows-based servers.
- Ability to troubleshoot PC hardware issues.
- Familiarity with network and cybersecurity concepts.
- Strong teamwork and leadership skills.
- Good oral and written communication abilities.
Additional Details
- Working location: West area
- Working hrs: Monday to Thursday 0830 to 17.45, Friday 8.30 to 17:15 (45 mins lunch break)
- Contract duration: 6 months
Interested applicants may apply via www.seacaremanpower.com for the agency’s consideration. We regret to inform that only shortlisted candidates will be notified. Lic 95C4455
