Overall Role
- Support the employee experience by providing hospitable and warm customer service
- Assist Facilities Management in the delivery of soft services
- To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
- Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
- Be the voice of the users by listening and providing for their requests
- Be a supporter of change and spokesperson for agile workplace concepts
Duties & responsibilities
- Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
- Primarily responsible for all AMEX, PRIS request.
- Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
- Need to be culturally sensitive and perform work ethically and with integrity.
- Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
- Responds to requests for information, service, and assistance in a timely manner.
- Order of offices supplies and book meeting room for team meeting
- Send out broadcast material to client corporate communications team for them to send out to the whole bank
- Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
- Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
- As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
- Upkeep and update the list of vendors and contacts monthly
- Assist in collation for all team monthly reporting
- Handle MOM with JLL & client vendors
- Assist with any other duties as assigned by the reporting Manager for any operational or business needs
- Handle Vendor invoices that include coding, tracking the payment
- Respond to ‘fix me’ stickers and close the feedback loop
Key Competencies
- Able to multitask and resolve multiple requests simultaneously
- Adequate interpersonal skills to manage diverse range of service providers and Client representatives
- Good people skills and ability to interact with a wide range of client users and demands
- PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
- Demonstrated experience with continuous improvement initiative
- Good communicator, confident, friendly, engaging
- Able to relate to different stakeholders of the organisation
- “Customer first” mind set
Key Measurables
(KPIs)
- Workplace Pride
- Workplace Productivity
- Employment Agreement
- Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.
Behavioural Competencies
LEADERSHIP
- Work towards objectives unsupervised
- Be willing to assist and mentor colleagues
- Taking ownership of any workspace-related issues on floor(s) allocated
PERSONAL EFFECTIVENESS
- Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
- Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
- Contributes via regular feedback, to the overall performance of the delivery team
DECISION MAKING
- Be able to make difficult decisions and resolve problems or improve operations.
- Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle
RELATIONSHIP BUILDING
- Promote open, constructive, and collaborative relations with team members and clients.
- Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.
COMMUNICATION
- Listens effectively and communicate through actions and example. Has good written and oral communication skills
