To be responsible for Boutique’s overall day to day operations. Accountable for providing best customer experience, for pre and post selling of the products of the boutiques, for brand and product promotion and for making productive contribution by organizing, assigning and executing work to meet overall boutique objectives.
Maintenance of watches
- Provide inspection service in order to identify problems with watches.
- Receive clients’ watches and prepare complete technical estimates, including immediate estimates where possible, for services, operations and change of components.
- Complete simple interventions such as bracelet changes or adjustments, checks of waterproofness, timing accuracy and time setting.
- Ensure the follow up of the intervention of AP watches by analyzing daily report synchronized between the boutique and customer service department.
- Estimates, approvals, pick-ups
Customer Experience and Service & Business Development
- Respond to all boutique CS enquiries
- Phone calls, voicemail, email
- Manage client relationships and client experience within the Boutique, providing top quality service, deadline management and effective complaints handling.
- Communicate the expectations of existing clients, managed through customer service experience linked to the triage, repair and maintenance of owned timepieces.
