Job Scope:
- Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
- Handle facility bookings, programme registrations and over-the-counter paymentcollections
- Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
- Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
- Maintain secure custody of found property
- Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
- Ad-hoc duties and projects as assigned or needed
Salary:
S$16 /hour for weekends
Requirements:
- Able to commit to work 12 hours per week
- Able to work on both weekends.
- Available to work on weekends (closing shifts from 1300hrs and/ or office hours from 0830hrs/0900hrs)
- Able to take up 6.5hrs shift per day (including break time)
Additional Benefits:
Transport reimbursment
Reg No: 96C4864
EA License No: R22110839
