Survey Experience Supervisor /Team Leader (Establishment)
- Salary: S$4,000
- Work duration: till Dec 2024 (Renewable depending on performance and project)
- Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
- Work location: Clarke Quay / Novena (work in office)
- Able to start work immediately or within 1 month notice period
Job Scope:
- Lead a team of Survey Experience Officers to achieve KPI
- Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
- Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
- Compile, record, input survey returns and data accurately into the system
- Conduct data verification of completed survey cases to ensure accuracy and reliability of data
- Establish and maintain relationship with respondents throughout the project period
- Organize workflow and ensure that officers perform their duties and delegated tasks
- Set KPI for the officers in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Ensure that the given KPI for the team are being met based on the project timeline
- Monitor and provide project status report to manager
Job Requirements:
- Minimum Diploma or higher
- Minimum 2 years of relevant experience with proven record in supervisory role
Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947
Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.
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PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)
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