Job scope:
· Deliver timely and quality responses to customers’ queries and feedback received at various customer service touch points
· Manage customer surveys and call-backs with accuracy and in a timely manner
· Represent the firm at FIDReC mediation and adjudication
· Support team lead in coaching team members to deliver high service standards and improve customer satisfaction ratings
· Support delivery of projects and monthly statistics
· Perform other duties periodically assigned by team lead
If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]
Shermaine Soo Yi Ning
CEI Reg R1877837
Recruit Express Pte Ltd
EA License No; 99C4599
We regret that only shortlisted candidates will be contacted.
