Shift Timings (Choose One Shift Option):
1. Option #1: Non shift
Working Hours : Non-shift: 42.5 hours per week
Mon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in between
Or otherwise advised by the Client
2. Option #2: Weekday shift
Working Hours : 5 working days, Mon-Fri.
42.5 hours per week.
Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between
Or otherwise advised by the Client
3. Option #3: Weekends/PHs shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
4. Option #4: AM & PM Shifts + Weekends / Night
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Job Description
Inbound call handling for Bank's Accounts servicing, retail banking credit/debit cards (Not a sales role*), campaigns, products enquiries and helpdesk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of
customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Job Requirements
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
