Process Analysis and Improvement:
- Analyze existing processes to identify inefficiencies and areas for improvement.
- Develop and implement process improvement initiatives to enhance operational efficiency and customer satisfaction.
Data Analysis:
- Collect and analyze data related to operations to identify trends, issues, and opportunities for improvement.
- Create detailed reports and presentations to communicate findings and recommendations to stakeholders.
Stakeholder Collaboration:
- Collaborate with Credit Operations, Technology, Credit Policy, and other Risk Management teams to review and enhance current processes and policies, aiming to improve the customer journey, increase Straight-Through Processing (STP) rates, and reduce demand.
- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
Documentation and Training:
- Develop and maintain comprehensive documentation of credit card processes, including process maps, standard operating procedures (SOPs), and user guides.
- Provide training and support to staff on new processes and systems.
Project Management:
- Lead and manage process improvement projects from initiation to completion, ensuring timely delivery and achievement of project goals.
- Monitor project progress, manage risks, and communicate updates to stakeholders.
Compliance and Risk Management:
- Ensure that all credit card processes comply with regulatory requirements and internal policies.
- Identify and mitigate risks associated with credit card operations.
Job Requirements:
- Minimum Degree and above
- Knowledge in Payments business, especially credit cards.
- Experience in a financial institute or in the payments industry is advantageous
Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117
