Job Responsibilities:
· Seated within the Digital cards team
· Oversee the end-to-end management of daily operations in the card acquisition process.
· Collaborate with internal teams to review and enhance existing processes and policies, aiming to improve the customer journey and reduce demand.
· Streamline and automate the card application and fulfilment process.
· Analyse the customer journey to gather requirements for automating campaign fulfilment and address all exception scenarios to minimize call volume.
· Handle and resolve customer exceptions related to onboarding and credit card applications.
· Lead the standardization of internal processes across acquisition fulfilment and drive efficiency through report automation.
· Conduct accuracy checks on daily, monthly, and ad-hoc reports, ensuring timely completion with zero errors.
· Adhoc tasks and projects as assigned
Job Requirements
· Minimum Degree in related discipline
· Minimum 2 years of relevant banking experience
· Able to start immediately or within short notice
Interested candidates, kindly email your detailed resumes in MS word format to [email protected]
Attention to Joseph Koh Wei Jie (R1873431)
Shortlisted candidates will be notified
www.ambition.com.sg
EA Registration Number: R1873431
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. License Number: 10C5117
