Key Responsibilities:
1. Operations Management:
- Oversee daily operations, ensuring high-quality food and service.
- Ensure restaurant cleanliness and sanitation in compliance with health and safety regulations.
- Manage restaurant equipment and report any issues for timely repairs.
2. Staff Management:
- Recruit, hire, and train restaurant staff.
- Schedule and assign shifts to optimize productivity.
- Provide ongoing training and development to team members.
- Conduct performance evaluations and disciplinary actions when necessary.
- Foster a positive working environment to boost staff morale and retention.
3. Customer Service:
- Ensure a welcoming atmosphere and handle customer complaints professionally.
- Maintain high standards of customer service.
- Implement strategies to improve customer satisfaction.
4. Financial Management:
- Monitor and manage the restaurant's budget and financial performance.
- Achieve and exceed sales and profit targets.
- Analyze financial reports and take corrective actions to control costs.
- Manage inventory levels, order supplies, and minimize waste.
- Handle cash management, including daily deposits and reconciliation.
5. Sales and Marketing:
- Implement marketing strategies and local promotions to drive traffic and sales.
- Monitor competitor activity and adjust pricing and promotions accordingly.
- Analyze sales data to identify growth opportunities.
6. Compliance:
- Ensure adherence to company policies and procedures.
- Enforce food safety, hygiene, and labor regulations.
- Conduct regular audits and inspections to ensure compliance with health, safety, and cleanliness standards.
7. Reporting:
- Prepare and submit daily, weekly, and monthly reports on financial performance, inventory, staffing, and customer satisfaction.
- Report to upper management on operational and financial outcomes.
Qualifications:
- Proven experience in restaurant management or related field.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficient in restaurant management software and Point of Sale (POS) systems.
- Strong problem-solving and decision-making skills.
- Knowledge of food safety regulations and compliance requirements.
Skills:
- Leadership and team-building.
- Financial acumen and budgeting skills.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office (Word, Excel, etc.) and restaurant management software.
- Customer service orientation.
- Proficient in both English and Chinese.
