Job Description
- Provide onsite support at client’s premise, remote support by phone and email, and standby support;
- Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
- Install and configure hardware, IOT devices and software;
- Troubleshoot hardware and software problems, including network and security issues;
- Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
- Comply with all applicable company product/project development and release processes;
- To assist in any other work as required by the company.
Job Requirement
- Diploma / Degree in IT, Computer Engineering or equivalent
- Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
- Able to understand and write SQL scripts;
- Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
- Practical experience with healthcare IT will be advantages;
- Strong interest in IT and customer service;
- Good interpersonal, communication (written and oral in English), and troubleshooting skills;
- Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
- Member of our IT support team to provide technical support to our clients;
- Keen to learn, hardworking, disciplined, and responsible.
