Quality Assurance Specialist (Marine / Ship Chandler)

ROLES & RESPONSIBILITIES

• Developing, implementing, and maintaining quality management systems based on ISO standards - ISO 9001, ISO 14001, ISO 45001, and ISO 22000.
• Conduct regular audits to identify areas for improvement, non-conformities, and opportunities for enhancing quality processes.
• Stay up-to-date with the latest developments in ISO certifications, as well as industry best practices, and incorporate them into the quality management system.
• Lead the preparation of audits by external certification bodies, ensuring all necessary documentation is in place and readily accessible.
• Represent the company in quality-related matters with external stakeholders, including customers and regulatory bodies.
• Be the neutral party in investigating and documenting the root cause of customer complaints and disputes.
• Monitor and analyze quality metrics to track performance and identify trends, presenting findings to management and suggesting improvement strategies.
• Manage the documentation of customer complaint reports to clearly document the root cause and corresponding improvement plan to address the root cause.
• Manage the process documentation flows to ensure that the processes for all departments are fully documented.
• Lead process re-engineering, to reduce turnaround time for end-to-end processes and improve customer experience.

WORKING REQUIREMENTS

• Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management and etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.
• Minimum of 3-5 years of experience in quality control and business process management, with a focus on ISO certifications.
• Strong understanding of ISO 9001, ISO 14001, ISO 45001 and ISO 22000 Standards, with the ability to interpret and implement their requirements effectively.
• Strong understanding in business process management aspects.
• Proven experience in managing quality control, driving continuous improvement initiatives, and fostering a culture of quality excellence.
• Proficiency in quality control methodologies and root cause analysis techniques.
• Excellent communication skills, both written and verbal.
• Detail-oriented mindset with exceptional organizational and problem-solving abilities.
• Familiarity with quality management software and tools.
• Strong ability to collaborate effectively across departments.