Key Responsibilities:
- Respond to application incident tickets, investigate thoroughly, and ensure closure within the agreed SLA.
- Diagnose and resolve application-related issues reported by users, ensuring timely resolution with minimal impact on productivity.
- Conduct root cause analysis with help from L3 teams to prevent recurrence of issues.
- Document solutions and workarounds in the knowledge database for future reference.
- Work closely with developers and infrastructure engineers to resolve complex issues and implement long-term solutions.
- Assist in L2 operational tasks as part of day-to-day support.
- Escalate critical and unresolved issues to higher-level support teams and actively follow up until resolution.
- Regularly report status and progress to the technical lead or incident manager.
- Work with the technical lead/manager to ensure all technical support provided meets the agreed SLA (24x7 availability).
- Maintain a positive mindset to support continuous improvements in monitoring, management, and optimization of support.
- Support projects during go-live implementations and provide after-hours support where required.
- Assist with application testing investigations in both testing and production environments.
- Support annual industry testing, regulatory requirement testing, VAPT, APT, APIPT in both testing and production environments.
- Assist in deploying applications to testing and production environments.
- Perform standby duty (24x7) on a rotational basis.
Technical Skills:
- Minimum 5 years of hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/PLSQL, Jasper Reports, APIs (RESTful and SOAP), and XML.
- Basic understanding of Linux, Windows, and Solaris operating systems.
- Knowledge of RHEL shell scripting and RedHat Ansible is a plus.
- Experience with SpringBoot and SpringBatch is an added advantage.
- Familiarity with AWS services (CloudWatch, S3, RDS, EKS, API Gateway, EC2) is a definite plus.
Working Hours:
- Monday – Thursday: 8:30 AM – 6:00 PM
- Friday: 8:30 AM – 5:30 PM
- 24/7 Standby Duty: On a rotational basis.
To apply, simply click the "Apply" button or send your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.
