Location: Paya Lebar
Basic + VB
Job Description
Provide first level troubleshooting of devices, maintenance of laptops and tablets.
• Installation and configuration of operating systems and software for users
• Assist users on operating system, email, hardware, and software related issues.
• Deployment of PC, notebook and printers as requested by users.
• Assist in troubleshooting network and wireless connectivity issues.
• Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.
• Monitor Service Level Agreement and provide regular reporting in timely manner to relevant party.
• Coordinate with 3rd party or equipment vendors to resolve problems
• Other ad hoc duties assigned
Requirements:
• Diploma in Information Technology, Computer Science, or related field, or equivalent work experience.
• Proven experience in IT support or a related role.
• Proficiency in troubleshooting hardware issues.
• Strong knowledge of Windows operating systems.
• Ability to communicate technical information effectively to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience with hardware installation, configuration, and maintenance.
• Willingness to learn and adapt to new technologies and processes
HOW TO APPLY:
Interested applicants, please click on “Apply Now”or email [email protected]
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Wei Jye (Jaylyn)
EA Personnel Reg No: R24121213
